Service standards
Service standards establish expectations in terms of the delivery standard for grant and contribution initiatives submitted to the Canadian Space Agency (CSA). Service standards are established for the following transactions:
- Acknowledgment of receipt of applications
- Proposal selection decisions
- Issuance of payments
Compliance with these service standards is a shared responsibility between the applicants and the CSA. Applicants must provide the required documents, duly completed, according to the program or announcement of opportunity guidelines within the prescribed deadlines.
| Program | Service standards |
How is this measured? Maximum duration - in weeks |
Target | Performance |
|---|---|---|---|---|
| CSA Class Grant and Contribution Program | Acknowledgement of receipt of applications |
Enquiries monitoring Maximum 2 weeks |
80% | 95% |
| Proposal selection decisions |
Selection decision sent to applicants Research Component – Maximum 26-46 weeks Awareness and Learning Component – Maximum 18 weeks |
80% | 94% | |
| Issuance of payments |
Grant 4 weeks Contribution 6 weeks |
80% | 98% | |
| Canada and European Space Agency (ESA) Cooperation Agreement - Contribution program As this program is considered as an int'l cooperation agreement, the only applicable service standard is 'Issuance of payments to ESA'. |
Issuance of payments | Payment according to the ESA financial regulation (specific dates) | 100% | 100% |
Comments on services
Should you have any questions or comments, you are invited to send them to the Centre of Expertise for Grant & Contribution by email to: lecedessetc-thegandccoe@asc-csa.gc.ca.